When a company employs a staff, it cannot expects the staff to jump into the job and know everything right from the word go. On the other hand, there must be a certain set of basic skills that the new staff must be equipped with before employment.
10 years ago, if you have no MS Excel or Words skills, you will probably be fine. Still fine even if you don't even know how to startup a computer. These days I don't see why anyone looking for a clerical job in an office environment will have no basic knowledge of at least 1 of the 2 applications above. I'm fine with zero knowledge of Access and Powerpoint but minimal knowledge of Excel and Words are prerequisites in my opinion.
Only a few days ago one of the Japanese managers (who I really really hate at this point of time) brought his laptop over and told us he lost the printer in his laptop and cannot print anymore. Cannot understand that? Me neither. How can you have a printer in your laptop in the first place? And how can you lose it? Upon checking, he actually deleted the printer driver from his laptop! What a genius~ How dumb can one get? At most you delete the queue of print jobs, you don't delete the whole bloody printer driver!
And this is the same guy who oversees the HR department! God help us....